The feedback mystery
In this day and age, how can any hiring leader not be supplying timely feedback to people they have interviewed?
There’s been all the time and effort of confirming budget to hire, advertising your job vacancy, screening potential candidates, the logistics and time in meeting those people and then, like a clever magic trick…..
….you disappear.
Only it isn’t clever. It’s an immediate blight on you, your company, and in these times, a likely damning social media post from candidates to name and shame your lack of courtesy.
I’d love to understand why anyone thinks that ghosting candidates is acceptable behaviour?
Sure, maybe you don’t want to risk offending someone. Maybe you can’t articulate what it is that makes a candidate unsuitable. Maybe you’re worried about exposure to legal risks. Maybe you don’t want to waste time on a task you think is unimportant. Whatever the reason, we have to question why you don’t have the empathy or emotional intelligence or very simple good manners to understand the confusion and frustration you’ll be causing to a job seeker who has spent time, energy, and hope (plus their own money if visiting you) in your interview process.
And here’s the kicker. Leaders from every specialist area of the HR profession, who are trained to understand the importance of the candidate experience, and who should be role models for good behaviour…..they are too regularly ghosting job seekers who’ve been interviewed for roles within their own teams.
In the last 12 months, 92% of our job seeking HR professionals have shared stories of attending interviews, then hearing nothing of the outcome. The majority have attempted following up with the interviewer and/or the recruitment team and/or the introducing agency. Of those half have finally solicited a “thanks but no thanks”, and the other half have had to accept complete silence.
Shocking.
Millions of various currencies are spent on building company brands. Millions spent on promoting “employer of choice” messages to potential employees. Wasted, and all because hiring leaders miss a communication that is easy to template and automate.
About the Author
Tracey Thompson is well regarded within the industry for her ability to source and engage high performance HR talent. Over many years she has built a well deserved reputation for her uncanny ability to access proverbial “purple squirrel” HR specialists and as a result, is looked to as a global sourcing subject matter expert.