HR Survey: recruitment process outsourcing

The Recruitment Process Outsourcing Association defines RPO as "…a form of business process outsourcing (BPO) where an employer transfers all or part of its recruitment processes to an external service provider. An RPO provider can provide its own or may assume the company’s staff, technology, methodologies and reporting. In all cases, RPO differs greatly from providers such as staffing companies and contingent/ retained search providers in that it assumes ownership of the design and management of the recruitment process and the responsibility of results."

The industry is reported as having been setup in the 1970’s, and experienced massive growth throughout the 1990’s and early this millennium.

In this time, we’ve observed the rise and fall and rise again of firms who provide a recruitment process outsourcing service.

We wanted to explore the extent of RPO use within our own network community and to better understand the perceptions and realities of RPO service levels and delivery results.